At SoccerMysteryBox.com, we strive to provide the best experience for our customers. If you are not fully satisfied with your purchase, we’re here to help. Please review our return and refund policy below:
1. Return Eligibility:
Time Frame: You can return your item within 30 days of receiving your order.
Condition of Items: Items must be unused, in original condition, and with all packaging intact.
Non-returnable Items: The following items cannot be returned:
Items marked as “final sale” or “non-returnable” at the time of purchase.
Provide your order number, the item(s) you wish to return, and the reason for the return.
Once your return request is approved, we will provide instructions on how to return the item.
3. Refunds:
After we receive the returned items and confirm that they are in acceptable condition, a full refund will be issued to your original payment method.
Please note that shipping fees are non-refundable.
4. Exchange Policy:
We currently do not offer exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the item you want.
5. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will provide a full refund or send you a replacement depending on your preference.
6. Shipping Costs:
You will be responsible for covering your own return shipping costs unless the item is damaged or defective.
7. Contact Information:
For any questions or concerns regarding your return or refund, please contact us at service@soccermysterybox.com.
We appreciate your understanding and are committed to ensuring that your shopping experience with us is as smooth and pleasant as possible.
